Under One FlameWrite to us at support@underoneflame.com
The game is made by a solo developer, so a reply may take a few days. Thank you for your patience.
Talk with us on Discord
Our Discord server is the place to talk with the developer and with other players, ask questions and follow the game as it is made. Please still send bug reports by email until the game has its own way to report them, so none get lost in the chat.
Reporting a bug
A good bug report helps us fix the problem quickly. Please include:
- Your Lord name (the name of your character in the game), so we can find your city.
- What happened, and what you expected to happen instead.
- The steps that lead to it, if you can repeat it.
- When it happened: the date and roughly the time, with your time zone.
- Your phone: its model, the Android version and, if you know it, the app's version (in your phone's settings, under Apps).
- A screenshot or a short screen recording, if you have one. During closed testing, send it to us only.
Please don't use a bug to get ahead in the game while you wait for a fix; see Fair play.
Your account
Your game account is tied to the Google account you sign in with. If you lose access to it, use Google's account recovery; we can't move a game account to another Google account (see Your account in the terms).
If your account was suspended or banned and you think it was a mistake, email us with your Lord name and we will look at it again.
Deleting your account
You can ask us to delete your account and its data at any time. How to ask, and what we delete, is under Delete your account and data in the privacy notice.